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Unified communications

With so many employees working from home, companies have had to adapt to a new normal to continue functioning. One of the most widely adopted alterations is the use of Unified Communications as a Service (UCaaS) solutions, such as Zoom and Microsoft Teams, to conduct business meetings of all sizes.

By taking advantage of these solutions, companies have been able to operate as close to normal as possible, and remote working has been facilitated with ease. But what exactly do these solutions offer?

How Can UCaaS Providers Help Companies Operate During the COVID-19 Crisis? 

ZoomWhen it comes to Unified Communications, Zoom is one of the most popular UCaaS providers in the world, with 200 million daily active users (DAU). The solution offers businesses the ability to conduct video conference calls, telephone calls, and instant messages across continents seamlessly utilizing cloud and VoIP technology. Users can view up to 49 other individuals at once, and the platform has several integrations available for other services, including rival providers such as Microsoft Teams.

Microsoft teams

Similar to Zoom, Microsoft Teams is primarily a video conferencing solution. But that functionality has recently been extended to create a virtual shared workspace by combining chats, meetings, file sharing, and business apps into one singular UCaaS solution. Microsoft Teams also gives businesses the ability to broadcast live to up to 10,000 employees. In other words, this solution allows an entire company to conduct business remotely. The success of Microsoft Teams has meant that Skype for Business has been deprecated and will shortly be replaced by the aforementioned solution.

Even though these two solutions are by far the most popular options for unified communications, there are additional options such as Google Hangouts and Vonage Business Communications.

Why Are UCaaS Solutions Significant for the Future of Business?

Although the shift toward remote working has been forced upon companies by the onset of nationwide lockdown measures, many businesses will continue to make use of UCaaS to lower costs, improve productivity, and gain a competitive advantage. In a recent survey conducted by the research firm Gartner, about 74 percent of CFOs expect some of their employees who were forced to work from home because of the COVID-19 public health crisis to continue working remotely after the pandemic ends.

With companies across the country looking to take advantage of the cost benefits of at least a partially-remote workforce, they will need to rely on UCaaS solutions to implement their vision. In many cases, management will expand investment into these solutions to increase company-wide efficiency.

NCS Can Provide the UCaaS Infrastructure Solutions You Need

If your business is ready to reap the benefits of Unified Communications, the NCS Audio Visual (AV) Division can create a system and installation that fits your UCaaS requirements. Better yet, our team can provide a complete unified communications infrastructure design from the ground up (complete with a document package) based on your budget expectations.

Unified communications

NCS can help in any setting, from small huddle spaces to training rooms and large auditoria. By using our vendor-agnostic audio visual capabilities, you can achieve the perfect solution for your specific requirements and take advantage of the following benefits:

  • Best-in-class documentation, including a detailed scope of work, product submittals, and system drawings.
  • A proven project management process that ensures timely delivery, budget-conscious solutions, and a focus on communication with the client.
  • A team of licensed and trained experts that can scale our services for projects of almost any size.
  • Industry-leading best practices for providing insightful recommendations for your specific project.

Contact a member of our expert AV team today to inquire about an installation quote for your preferred unified communications provider.

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