The Field Engineer (FE) serves several roles. The primary role of the FE is to organize and lead a crew in the field to perform the installation of a system. During this time, the FE will also work with the members of the crew acting as a mentor and helping to develop their installation and troubleshooting skills. The FE will also perform system testing and commissioning including loading DSP and Control code and performing adjustments as needed to the system or code. Additional roles the FE may be asked to help in are pre-sales site surveys or customer meetings, and project estimation or design.
The nature of the Field Engineer position requires the candidate to possess a diverse skill set across several disciplines in order to be effective.
Essential Duties and Responsibilities:
- Participate in a project kickoff to ensure that everything begins in a timely and organized manner.
- Provide support for technicians assigned to the project, and mentor them as they perform their duties.
- Provide installation of systems as required- this may be in the form of leading a crew, or by physical installation of the system by the FE.
- Provide advanced troubleshooting and commissioning of systems.
- Program audio DSP processors as required and provide advanced setup and adjustment of the processors.
- Upload control code to systems for onsite testing and commissioning.
- Perform onsite changes to control code as needed while on the phone with the programmer or manufacturer.
- Provide guidance to technicians in situations of difficult mounting or structural obstacles.
- Provide communication to the customer, other co-workers and manufacturers as required for project updates, troubleshooting, commissioning, and training.
- Oversee the work of all onsite personnel on job sites to ensure that the system is installed correctly, and that standard company and industry installation practices are followed.
- Assist the Account Manager, Engineer and Programmer as required with site evaluations, testing and troubleshooting.