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Amplify and Protect Your OnGuard System by Renewing Your Software and Support Plan

Lenel onguard promotion

As approved integrators and installers of LenelS2 OnGuard solutions, NCS has several clients benefiting from this innovative and cost-effective security system. But just like any best-in-class security platform, updates are an important part of maintenance. Customers who have allowed their OnGuard Software and Support Plan (SUSP) to lapse are missing out on some crucial upgrades and features that could help squeeze the most out of this multi-faceted ecosystem.

The good news is that LenelS2 has reached out to advise us of a limited-time promotion available to clients who act fast to secure these preferential SUSP terms. So, with that in mind, let’s detail the offer, cover eligibility requirements and restrictions, and advise you of the benefits of signing up before the promotion expires.

What is the LenelS2 OnGuard Promotion?

LenelS2’s OnGuard access control and security solution is a perfect solution for organizations needing to keep track of their people, property, and critical assets accurately. With the ability to add nearly any third-party hardware or software, NCS can help clients implement a system tailored to your specific needs.

Once installed, it’s always a good idea to maintain the accompanying SUSP to ensure you continue to receive vital software upgrades, system patches, and ongoing support.

The good news is that if your SUSP contract has lapsed during the past 5 years for the price of 2 years (pay for 1 year back and 1 year forward to reactivate your contract for 1 year). An optional multi-year renewal is also available with additional giveaways defined below, if applicable

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Details available under this promotion

Clients with OnGuard ADV Systems

  • One free OnGuard Credentials/Monitor Browser client bundle license is provided with a 1-year or 2-year SUSP renewal
  • An additional (second) free OnGuard Credentials/Monitor bundle license is provided with a 3-year SUSP renewal
  • The forgiveness of all but one year of lapsed SUSP is provided

Clients with OnGuard PRO/ENT Systems

  • One free Magic Monitor® PLUS unified client license is provided with each 1-year renewal for 1-, 2- and 3-year SUSP renewals for all OnGuard PRO configurations, as well as for the OnGuard ENT MAS and ENT REG servers
  • The forgiveness of all but one year of lapsed SUSP for OnGuard ENT MAS, ENT REG, and ENT MAS LT servers is provided

Clients with OnGuard ES Systems

  • The forgiveness of all but one year of lapsed SUSP is provided
  • An additional 15% off the renewal price is provided with a 3-year SUSP renewal

What Are the Eligibility Requirements?

Beyond the specific perks tied to the type of system you have installed, there are other straightforward eligibility requirements that particularly relate to when your SUSP lapsed.

In short, OnGuard system SUSPs that expired no later than 12/31/2020 and no earlier than 12/31/2015 are eligible for this offer. Those with eligible SUSPs that expired in this window but have lapsed for less than six months prior to the 12/31/2020 eligibility boundary will not be charged for the one back year but instead will be billed for two years forward.

This offer is a limited-time promotion. NCS clients will need to claim the promotion before December 31, 2021.

Why Upgrade to a New SUSP for Your OnGuard System?

Onguard monitor devices

For those still on the fence about renewing, below are just a few of the benefits of having a SUSP in place for your LenelS2 OnGuard system.

  • Unlimited Access to Technical Call Center Support: Gain access to real-time system troubleshooting, issue resolution, and resource navigation. May include engineering escalation, upgrade assistance, deployment guidance, migration advice, and patch support.
  • System Software Upgrades and Patches: Secures access to the latest features, system releases, and updates – crucial to the continued optimal performance of your chosen system.
  • Online Knowledge Base: Access a detailed library of technical guidance, common concerns, and resolutions in a searchable database.
  • Technical Support for End-of-Support Software Versions: Entitles clients to technical support on a ‘best effort’ basis for non-supported versions of OnGuard software.
  • LenelS2 Professional Engineering Services Option: Extends access to experienced applications and software engineers for consulting, project management, deployment support, database migration, system upgrades, and more.
  • LenelS2 Custom Solutions Option: Provides custom integrations to adjacent systems and platforms such as elevator controls, customized fault-tolerant server monitoring and more to support the expansion of your OnGuard system capabilities.
  • Lock-In Prices with a Multi-Year SUSP: Locks in the annual SUSP cost for up to three years with the purchase of a multi-year SUSP agreement. The basic OnGuard system SUSP annual cost remains the same throughout the term of the prepaid SUSP multi-year license agreement, even if the system expands to a more extensive system configuration during that time frame.

This list is by no means exhaustive. Contact one of our experienced technicians today to walk you through the list of features a SUSP delivers for you and your team.

How Do I Claim This Promotion?

To claim this limited-time upgrade offer to optimize and future-proof your industry-leading integrated security system. reach out to a member of the NCS security team today.

Alternatively, you can email the sales team at or call 800-876-2524 to discuss your SUSP renewal/upgrade options.

Remember, this offer expires at midnight on 12/31/2021, so you’ll need to act fast to secure these preferential SUSP terms. We look forward to helping our clients take advantage of this great offer.


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